FAQ
Are your totes eco-friendly? Our totes are designed with the earth in mind. They are reusable and crafted for daily wear, ensuring durability and longevity. We prioritise sustainable materials such as recycled plastic, straw, and rattan to minimize our environmental impact. Our totes are also designed for multi-use, serving various purposes, reducing the need for multiple bags.
How do I wash my tote bag? To maintain the quality and longevity of your eco tote, we recommend spot cleaning with a damp cloth and eco-friendly detergent. Avoid machine washing, soaking, or using harsh chemicals, as these can damage the materials. For straw or rattan bags, a soft brush can be used to gently remove dirt and light marks.
What size tote should I order? Our tote bags come in various sizes for different needs. For everyday use, we usually recommend our medium sized 'eco tote', which is ideal for carrying daily essentials. For groceries, markets and travel consider a larger size tote such as the Eco Traveller or Eco Utility. All measurements for each style are listed on each product page to ensure your tote is your desired size. If you would like assistance selected the best size for you please reach out to us at info@mimmiterra.com
How durable are your totes? Our totes are handcrafted using a tight-knit weave, ensuring durability and longevity. We intentionally avoid the use of glues, sealants, or joinery to keep our totes completely handmade and recyclable. Our intricate weave ensures durability is not compromised and each tote is will withstand a lifetime of wear and are easily washed. If you have any further questions on caring for your tote or wear and tear please contact us at info@mimmiterra.com
What is your packaging made from? Through our commitment to sustainability our packaging is made from recyclable and biodegradable materials. Our totes are shipped using 100% recycled cardboard boxes and compostable satchels that are made in Australia. We ensure minimal packaging is used to reduce waste.
What payment methods does Mimmi Terra accept? We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and AfterPay.
How can I track my order? Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number on our website or the carrier's website to track the progress of your delivery.
Does Mimmi Terra offer exchanges? Yes, we offer exchanges for items that are in their original condition and packaging. Please contact our customer service team at info@mimmiterra.com within 30 days of receiving your order to request an exchange.
What is Mimmi Terra's return policy? If you are not completely satisfied with your purchase, you can return it within 30 days of receipt for a full refund, provided the item is unused and in its original packaging. For our full terms and conditions for refunds please see our returns page.
Where do I enter a discount code? You can enter your discount code at checkout. There will be a designated field where you can apply the code before completing your purchase.
Does Mimmi Terra ship worldwide? Yes, we offer worldwide shipping. Shipping costs and delivery times will vary depending on your location. Please refer to our shipping information page for more details.
How do I contact you? You can contact at info@mimmiterra.com or by direct message via our Instagram account mimmiterra. Our customer service team is available to assist you with any questions or concerns.
Is it safe to purchase from your online store? Yes, it is safe to purchase from our online store. We use secure encryption technology with Shopify to protect your personal and payment information.
How do I return my order? To return your order, please contact our customer service team at info@mimmiterra.com to request a return. Once approved, you will receive instructions on how to send the item back to us.
What kind of plastic do you use? We incorporate high-quality recycled PET (rPET) plastic, which is derived from discarded plastics such as recycled plastic bottles, we also use PET (polyethylene) which is commonly used in household plastic items.
Is recycled plastic as durable as normal plastic? Yes, recycled polyethylene incorporated in our totes is as durable as conventional polyethylene plastic. We ensure that our materials meet high-quality standards to provide you with a product that is both durable and long-lasting.
How are your totes made? Our totes are handcrafted by skilled artisans using ancient weaving techniques. The process involves careful selection of materials, intricate weaving, and quality checks to ensure each bag meets our high quality and durability standards.
Where can I find a stockist? For a full list of our stockists please see our 'stockist' page on our website.
If you have any further questions or enquires please reach out to us at info@mimmiterra.com